Policy
TheNeoWorld offers promotional codes, activation keys, vouchers and other discounted digital access options. These products are different from purchasing a standard subscription directly from the service provider at regular retail price.
If a product includes warranty coverage and it becomes disabled or deactivated before the stated duration ends, contact admin@theneoworld.store with screenshots and a clear explanation. After verification, TheNeoWorld may provide a replacement or refund. The target resolution time is within 48 hours, although some cases can take longer.
Activation Warranty Only covers the activation or initial claim process. Once the product has been successfully activated, it is not covered for later issues, suspension, restriction or deactivation. This usually applies to products that depend on promotional or alternative activation methods.
Refunds are reviewed manually. A submitted claim does not mean a refund is automatically approved. The product details, selected warranty terms, screenshots and payment information are checked before a decision is made.
Send your order email address, product name, selected plan or duration, transaction reference, screenshots of the issue and a short explanation. Clear information helps support review the case faster.
